Frequently Asked Questions

Payment is due at the time of visit. We will have a total available for you upon receipt of the Client Intake Form. If you are unsure of aftercare options, you can view our catalog at the time of our visit with available options. 

Payments Accepted: Cash and check are the preferred method of payments. We also accept debit and credit cards. Additionally, we can send you a payment link to the email address submitted in your Client Intake Form so you may focus your attention on your pet during the visit without having to deal with payment at that time.

The euthanasia visit will typically take anywhere from 30 minutes to an hour and we will move at your desired readiness and comfort level. On occasions when we have multiple appointments on the same day, we may be late to your scheduled appointment only because we are ensuring the appropriate attention to any of our prior clients. We will communicate via phone or text to ensure you are aware of any delays to your scheduled appointment.

For our cremation services, we have partnered with Pet Angel Cremation in Lincoln, AL. You do not need to make arrangements with Pet Angel as our service is all inclusive and we will handle all of the aftercare for you. If you would like to contact them to ask questions about their procedures and to be reassured that they are caring and respectful to your pet’s remains, they will be happy to speak with you. 

You may request that your pet’s remains be left on your premises, and you can make your own aftercare arrangements.  If you are planning on burying your pet, make sure that you inquire about the regulations of the city/town where you live: some city or neighborhood ordinances prohibit the burial of a pet’s body in your backyard.

The turnaround time for delivery is typically 7-10 days. Compassionate Crossings will hand-deliver all remembrance items you selected as part of your package.